Terms & conditions

1. Identification

www.afan.wales & 'Afan Bike Hire' are websites operated by AFAN Electrical Ltd

We are registered in the UK under company registration number 4596255 and our registered office is Unit 25 Glan Yr Afon Industrial Estate,Llanbadarn Fawr, Aberystwyth, Ceredigion, Wales, SY23 3JQ.

Our VAT reg No: 763170241

2. Privacy Policy and Cookies

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You are legally entitled to request details of the personal information which we hold about you, under the UK’s Data Protection Act 1998.

Contract execution

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.

Email newsletter

If you sign up to our newsletter we may use your email address to send you information about products or services.
You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.

Cookies & monitoring

A cookie is a small text file that we store on your device. Our website uses cookies to distinguish from other users of your website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.

Strictly necessary cookies – These are cookies that are essential to the operation of our website.
Analytical/performance cookie – These cookies allow us to recognise and count the number of visitors to our website.
Functionality cookies – These cookies are used to recognise you when you return to our website.
Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.

We may monitor traffic to our site and collect the following information:

The IP address of your computer.
The referring website from which you have got to our website from.

The reasons for this are:

To make ongoing improvements to our website based on this data.
To see our most popular sources of business.
Disclosure of personal data

We may disclose your personal data:

To other companies within our group.
If we sell our business.
To agents and service providers.
In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.
We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

If you are concerned about your data, you have the right, subject to the payment of a small fee to request access to personal data which may hold or process about you.

3. Hire Bookings Cancellation Policy

Hire bookings are subject to a 7 day cooling off period in cases where the booking is made more than 14 days prior to the booking date. If a booking is made inside of 14 days from the booking date no cooling off period exists.

Bookings may be cancelled up to 30 days in advance of the booking date and a full refund, store credit or alternative booking date will be offered.

Bookings cancelled at 30 days to 14 days from their booking date are offered the opportunity to re-book on another date or may instead take a store credit to the value of the booking. The store credit can be used against any goods or services offered by Afan Cycles. This store credit must be used within 12 months of the original hire booking date.

When a booking is cancelled inside of the 14 days prior to the booking no refund, re-booking date or store credit alternative is offered.

4. Bike Hire – Individual Terms and Conditions for Bike Hire

All hire bookings require payment in full. We are unable to hold or reserve bikes until they have been fully paid for. In the event of cancellation your hire date can be rescheduled or the hire fee refunded up to 14 days before the hire date. No changes can be made within 14 days of the hire date.

Under the terms of our hire agreement, accident and/or crash damage is chargeable to the hirer. We offer an optional damage waiver, which covers the cost of equipment repair as a result of accident and crash damage during the hire period. If you choose not to purchase the waiver then you will be held responsible for the cost of any damage that may occur to the bike whilst it is in your possession. Please note that the waiver specifically does not cover:

Deliberate or reckless abuse.
Theft of the bike.
Incorrect adjustment of the bike by the hirer.

Afan Cycles reserves the right to terminate the hire agreement and take possession of hire bikes, without refund if, in the opinion of company staff, the bikes are being used in a reckless manner or being willfully abused.

Helmets are included in the bike hire price and must be used at all times.

Children under 16 must be accompanied by an adult at all times.

Ebikes may not be ridden by anyone below the age of 14 years old under UK law.

We require photo ID (driving license or passport) to be left with us for the duration of the hire period.

Rental period is from 10:00 until 16.00. Bikes returned late will be subject to a late return fee of - (0 - 1/2 hour £10) (1/2 - 1 Hour £25) (1+Hours = 1 Full Day Charge - Recurring Daily)

Our bikes are for leisure cycling. Bikes may not be used for competitive racing, shuttle access downhill riding or any other type of organised event.

We do not permit the fitting of child seats, child trailers or ‘tag-along’ style children’s trailer bikes to any of our hire bikes. The fitting of stabilisers to our children’s hire bikes is also prohibited.

All hardtail bikes come supplied with flat pedals. Or we can supply and fit Shimano SPD clipless pedals at a small rental charge. If you would like to use your own pedals, please let us know at the time of booking and bring them along. No extra charge will be incurred, but they must only be fitted by our staff.

5. Conclusion

These terms are governed by UK. Law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.